Refund policy

At SoftGoo.shop, we strive to provide high-quality digital software products and a smooth customer experience. Please read our refund policy carefully before making a purchase.

1. Digital Product Nature

All products sold on SoftGoo.shop are digital software downloads or license keys. Once a product is delivered, it is considered used and non-returnable.

2. No Refund Policy

Due to the nature of digital goods, we generally do not offer refunds after a purchase has been completed and the product has been delivered.

3. Exceptions (Eligible for Refund)

We may offer a refund under the following conditions:

• You did not receive your product after purchase
• The product key/license is invalid or not working
• The product description was significantly misleading
• Duplicate purchase (you accidentally bought the same item more than once)

4. Refund Request Timeframe

All refund requests must be submitted within 48 hours of purchase.

5. How to Request a Refund

To request a refund, please contact us at:
📧 info.gptgoo@gmail.com

Include:

• Your order number
• Proof of purchase
• A clear description of the issue

6. Resolution Process

Our support team will review your request within 1–3 business days. If approved, refunds will be issued to your original payment method.

7. Abuse of Policy

We reserve the right to refuse refunds if:

• There is evidence of product usage or activation
• Repeated refund requests are made
• Fraudulent activity is suspected

8. Contact Us

If you have any questions about this policy, contact us at:
📧 info.gptgoo@gmail.com