Contact information

At SoftGoo.shop, we are committed to providing reliable customer support. If you have any questions, issues, or inquiries, please use the contact details below.

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1. Customer Support

For all support requests, including orders, refunds, or technical issues, please contact us via:

📧 Email: info.gptgoo@gmail.com
💬 WhatsApp: +44 7862 838725

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2. Response Time

We aim to respond to all inquiries within 24 hours.
Response times may vary during weekends or holidays.

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3. Required Information

To help us assist you faster, please include:

• Your order number (if applicable)
• The email address used for purchase
• A clear description of your issue

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4. Support Hours

Our support team is available:
🕒 Monday – Sunday: 9:00 AM – 6:00 PM (UTC)

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5. Communication Guidelines

• Please provide accurate and complete information
• Avoid sending multiple messages for the same issue
• Be respectful when communicating with our support team

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6. Technical Issues

If you experience problems with a product:

• Provide screenshots or error messages (if possible)
• Describe the steps leading to the issue

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7. Updates to Contact Information

We reserve the right to update our contact details at any time. Any changes will be posted on this page.

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8. Business Information

Store Name: SoftGoo.shop
Contact Email: info.gptgoo@gmail.com